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We have booked our first ever cruise, and the whole process is different from anything we have experienced before. This has involved multiple phonecalls initially to the Sales staff and then Customer Services and we have only ever received help and support from happy, cheerful, knowledgable people who have done everything possible to help us out.

Customer service these days appears to be hit and miss with most places, but we have never once had anything but first class service from any of your staff.

Thank you to everyone for all of your help with our booking, answering all of our questions and the issue with our electronic tickets not being released. Also thank you for talking us through what was needed before we leave. We are very much looking forward to getting away and experiencing our first every cruise. If this is something we enjoy, then we will be back again!

M Manning and P Banham.

Thank you for your great service, I am always telling people about how good Cruise Nation is to deal with. You are always the first stop when we are arranging our next holiday.

D Eccles

Hello Team,

This is just a quick note to let you know that we had a fantastic time aboard the vessel, it exceeded all our expectations and more.

Thanks again for finding such a great offer.

C & E O'Brien.

I just returned from a wonderful vacation on Norwegian Cruise Line, and wanted to thank you for helping me book it.

M Daly.

I just returned from a wonderful vacation on Norwegian Cruise Line, and wanted to thank you for helping me book it.

It was wonderful and every one of your staff i spoke to were very helpful, thanks.

we only booked as it was a cheap offer, but intend to go again in the future.

M & L Firth.

Hi

Have just returned from the cruise. Must say it was absolutely wonderful, perfect in every respect. All your booking arrangements were superb and it all went like clockwork.

Thanking you for all your help and looking forward to doing business with you again.

R Fitzgerald.

We have just booked a cruise with you and we feel that we owe a big thank you to the young man who dealt with our booking. He was courteous,helpful and very attentive. We shall certainly return again and we have already recommended your company to family and friends.

G Davies.

My husband and I would like to give the highest of praise to Andrea as the help she gave to us in booking a cruise went far and above what we would have expected.

We very much appreciate the help and suggestions Andrea made to us as we have now got the added bonus of spending some extra valuable time with our daughter and her family when we dock in Sydney.

We hope you will pass on to Andrea our very best wishes and thank her for all her help and if ever an award is given for promoting Customer Relations she should be Top of the List.

P & P Heritage.

Just got back from a fab holiday which included a 2 night Barcelona stay + Costa Mediterranea cruise (16-20 Nov) package from you - and guys it was brilliant! Thought you might welcome some gushing feedback :)

I nearly made a grown man cry yesterday when I told him how much I paid! He's going on a similar cruise next month but is paying way more for a cruise only and no balcony - so I told him to sign up for your newsletter - in fact, I've been telling everyone!

This was my first ever cruise and I loved it, so am already planning a Venice-Greek island one for next year.

S Haywood.

I must thank you for a wonderful holiday arranged by yourselves.

From the BA flight, the lovely hotel in Genoa and the excellent cruise, everything was great.

Thank you Cruise Nation for this excellent package.

Well done, we will certainly be alert for another one of your excellent holiday invites.

J & C Perry.

Dear Cruise Nation

I would like to thank you for the excellent service provided by your staff.

Every aspect of our holiday has been fantastic.

We will certainly be booking our cruises through you in future.

C & G Spall.

We have just returned from a fabulous holiday. The 2nd via Cruisenation. The hotel was really fab and close to a fab cheap restaurant. So modern and peaceful.We enjoyed having flight times at more friendly hours, now looking forward to another cruise later in the year.

R Vaughan.

Just back from a fantastic cruise aboard Costa Neo Riviera around med and italy. IT WAS BRILLIANT. my thanks to all your booking staff for all their assistance in making my booking. The cruise was really fantastic and i say this with 10 previous cruises with different lines. Once again thank you all for a wonderful cruise and a really wonderful experience.

W J McDonald.

We would just like to say how pleased we were with the above cruise …. Excellent value for money.

Thank you very much ,will recommend you to others and keep our eyes open for other offers from you!!!!

A and T Venning.

Hi Cruisenation, I just wanted to say that the holiday that i have recently been on, was an absolutely amazing experience. The cruise part of the holiday was fantastic - the ship was excellent from start to finish - food, staff,shows and tours were all excellent. Thank you very much :)

P Barry.

I just have to say how extremely impressed we were with the excellent professional service offered by your team. Keeping us informed through updates and email.

Thank you once again for your service, I will certainly be using your agency again.

A and K Wade.

The service I received from Tina was first class. Tina was polite, helpful, friendly and very professional. Tina dealt with the whole process extremely well. Tina not only provided a great service but she also offered extra advice and information about the holiday

Good customer service appears to have declined in the UK over the years. The customer service which I received from Tina was the best I have had in a long time. I strongly believe that good customer service is very important and it definitely makes a big difference to any customer when they are purchasing goods and services. I will be recommending Cruise Nation to all my friends and family. Keep up the good work Cruise Nation and I would like to say a great big THANK YOU to Tina.

I would like to add that the other members of staff which I had telephone contact with when ringing your sales team were also very polite and helpful.

D Stephenson.

British Airways contacted you to inform you that instead of one change on the way to Fort Lauderdale we would be re-routed with an extra stop incorporated into our journeys both ways.

You managed on your own initiative to find more suitable flights for ourselves. All this was done, prior to telling us of the problem. Imagine the worry or the concern that we would have had, if you told us of the situation as they told you. May we compliment LAURA and "Cruise Nation "in the way that you all handled the situation. Definitely worth a mention on my radio programme for giving first class service and looking after your clients.

A Shalks.

Have just returned from the best trip of our lives i would like to thank you for setting a trouble free holiday. This was our first time on a cruise and found the whole experience fantastic. This was due in no small part to you for arranging all the flights and hotels. once again many thanks

D Giles.

My wife and I have recently returned from a fabulous holiday we booked through you. The holiday was on Celebrity Century. Everything was planned to perfection, even though it was its last cruise the staff and service was impeccable.

Keep up the good work, we wish you all well and look forward to future bookings with you.

F Stanley.

My wife and I have recently returned from our cruise on the Costa neoRiviera having had a fantastic time. Thanks to all at Cruise Nation who made all of the arrangements for us which worked out extremely well.

We have always had very good service from Cruise Nation. So much so that my younger son and his wife have recently booked their first cruise with you.

Thank you again for making the arrangements for such an enjoyable and relaxing cruise.

T Jones.

just a quick note of thanks to you and all at Cruise Nation for your efforts before and during our cruise. Service from CN has been first class throughout. We are not regular cruisers but will definitely choose you again the next time we consider it.

J McLaughlin.

Many thanks for everything you did when we were away, I would like to email your manager to let them know how well you helped us out.

M Fitzy.

Lindsey, Val and I want to give you and all who were involved a HUGE, GREAT, BIGGEST THANK YOU for saving our Japan holiday.

P & V Fitzmaurice.

Thanks Lindsay, we can't say how much we appreciate what you all at Cruise Nation are doing for us, it's a big relief having you all in our corner!

We were very appreciative of the excellent assistance given to us by Cruise Nation whilst we were out in Japan during the disruption.I would like to thank you for all the assistance given to us and can assure you we will consider using your company again.

J Broadhurst.

I would like to thank you for the fantastic way you dealt with the situation we were faced with regarding the typhoon in Japan, we thought everything was handled very quickly and professional and you kept us informed and reassured us that all was ok. It was all done very professionally and we were very pleased with the service we got.

P Lewis.

Thank you for all your assistance and that of your team especially Lindsey who booked extra nights and changed flights for us during our recent holiday.

A Wade.

I'd like to just thank you and Cruise nation for all your hard work and effort in reorganising our return flights, it was really well done and proved to be quite painless.

S Leng.

Many thanks for everything you did when we were away, I would like to email your manager to let them know how well you helped us out.

M Fitzy.

Many thanks for all you and Cruise Nation did for us during our holiday to Japan, the weather played havoc with the cruise schedule and the flights but your company came through and took all the stress out of our situation. We will certainly be using you again and recommending your company to friends and colleagues.

L Orwin.

We have just returned from this cruise. As you will know it was severely curtailed and the itinerary virtually destroyed because of the 2 typhoons in the area at the time. We were very impressed with the way your company re-arranged our hotels and changed our flights.

RG Harrison.

I'd like to say, again, how well I think Cruisenation handled the situation re booking new hotels and flights. Lyndsey and Sam did a marvellous job considering the scale of the thing. Thank you.

E Woolley.

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