Join our team

We're looking for really great candidates like you.

How would you like to work for a rapidly growing Cruise Tour Operator with exciting opportunities for career advancement, an uncapped bonus (depending on job role) and great opportunities to travel the world?

Sales Advisor

We have positions available in our Swansea, Peterborough, and Newcastle offices.

Due to Company expansion, Cruise Nation are looking to hire professional highly motivated staff who have an attention to detail.

Cruise Nation is looking for dynamic individuals with either Call Centre Sales or Travel experience, an excellent telephone manner and the ability to deliver exceptional customer service is essential.

If you are an enthusiastic, reliable, self-motivated team player who has the ability to work hard to exceed sales targets, contact us.

In return we will offer full training and development, a competitive salary, pension scheme, holiday discounts, and a lucrative uncapped bonus structure with a realistic OTE of £40k, as well as the opportunity to experience first-hand overseas familiarisation trips.

The Job Package

Salary will be dependent on your experience, though an uncapped bonus structure will enable performing Cruise Sales Advisors to earn up to £40,000 per annum. Shifts are rota based and the office operates between 09:00 to 21:00, 7 days a week. Please note, you will be required to work weekends and bank holidays.

As a member of the Cruise Nation team you’ll also gain access to professional training opportunities and qualifications to further your career. Cruise Nation are recognised for giving their employees incredible opportunities to travel the world in first class surroundings.

Your role

With the role of Cruise Sales Advisor, you’ll be responsible for taking control of hitting a very achievable target, ensuring you are effective and timely responding to both email and telephone enquiries and converting them into sales using the highest standards of customer service. There is no cold calling or outbound calling required (Only chasing up potential bookings that customers agree to).

Required Skills & Experience

We are seeking individuals who are driven, self-motivated and hungry for sales. Experience in the travel sector and especially in cruises is desirable but not necessary. A great phone manner and excellent communication is needed with the ability to capture customers in making a direct booking. What’s important to us is that you have a passion and interest in the travel industry and a willingness to learn and develop with us as the company grows.

Job Details

Location
Swansea, Peterborough, Newcastle upon Tyne
Hours
40 hours per week
Duration
Full-time
Salary
OTE of £40k

Key responsibilities

  • Achieving personal targets and KPI’s
  • Answering inbound telephone calls
  • Responding to email enquiries and live chat
  • Creating call backs to potential customers
  • Using our in-house travel system to provide customers with quotes for packages including cruise, flights and hotel stays
  • Utilising every opportunity to up sell to enhance the customer holiday experience
  • Delivering excellent customer service with customers and building rapport

How to apply

If you are keen to be considered for the position of Cruise Sales Specialist, please send your CV and covering letter to careers@cruisenation.com.

Grow your career

Join a fast-growing agency and grow your career with us!

According to the Florida Caribbean Cruise Association, Demand for cruising increased 20.5% in the last five years. This trend is likely to continue as record amounts of investment every year fuel growth in the cruise holiday industry. Join our multi-award winning company and become a part of an active, competitive industry.

Sales Team

Persuasive personalities, apply.

Land a lucrative job with an uncapped bonus structure and the opportunity to travel overseas! You’ll be responsible for taking control of hitting targets, responding to both email and telephone enquiries and converting them into sales using the highest standards of customer service.

Experience in the travel sector and especially in cruise sales is desirable but not necessary.


If you are keen to be considered for the position of Cruise Sales Specialist, please send your CV and covering letter to careers@cruisenation.com.

A great phone manner and excellent communication skills are requirements of this role, with the ability to secure customers and obtain direct bookings. The ideal candidate would have a passion and interest in the travel industry and a willingness to learn and develop with us as the company grows.

Support Team

Become a professional problem solver.

Join a team where real people benefit from your expertise and attention to detail. You will be responsible for communicating with our customers and dealing with enquiries via e-mail, live-chat, social media, and by phone. You will also need to action changes and amendments from the customer with our partners and suppliers as set out in our customer service policies. The ideal candidate would be a great listener with a friendly and professional attitude.


Although we are not currently hiring new Support Team members, you can still apply through our open application policy. Please send your CV and covering letter to careers@cruisenation.com and let us know why you'd make the ideal candidate.

Product Team

Create unforgettable experiences.

Work with our cruise partners to create incredible holidays, then take control of the campaign to deliver them to our customers; work closely with the marketing and web teams to create unique messages tailored to your products.


Although we are not currently hiring new Product Team members, you can still apply through our open application policy. Please send your CV and covering letter to careers@cruisenation.com and let us know why you'd make the ideal candidate.

Marketing Team

Time to work on our presentation.

Work across the company creating graphic assets, copy, or mixed-media content in a punchy, down-to-earth style. Help to construct targeted campaigns across web, print, TV, and social media, working closely with the product and web teams as well as key stakeholders to raise the standard of our brand.


Although we are not currently hiring new Marketing Team members, you can still apply through our open application policy. Please send your CV and covering letter to careers@cruisenation.com and let us know why you'd make the ideal candidate.

Web Team

Develop our platform.

Work with a close team to bring the company's digital vision to life! Start building components from day one with Backbone, Modular SCSS, and a full ESNext codebase. Build tools, automations, and APIs to help streamline workflows, and work with aggregated data to bring insights about our business to the fore.


Although we are not currently hiring new Web Team members, you can still apply through our open application policy. Please send your CV and covering letter to careers@cruisenation.com and let us know why you'd make the ideal candidate.

First, the ocean...

Headquartered in Swansea since 2009

In the 10 years since we launched, we have grown at a steady pace. We now have satellite offices in Newcastle and Peterborough with plans to further expand in the future. This is an exciting time to join our company, with lots of new positions to fill and lots of headroom to grow your career!

Open Application

Feel like you're a good fit? We welcome great candidates who can show us their potential.

Head to the about us page to find out more about our company.


Our high standards are part of what makes us such a trustworthy company, we’re always striving for the best because we want our customers to go away on holiday happy and come back from that trip even happier.

If this sounds like a philosophy you can get behind, start a conversation with us on LinkedIn or send us your CV with an introductory letter.

Job Details

Location
Swansea, Peterborough, Newcastle upon Tyne
Hours
Up to 40 hours per week
Duration
Negotiable
Salary
Negotiable

How to apply

Send your CV and an introduction letter to careers@cruisenation.com.

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