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How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
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Independent Service Rating based on 11,725 verified reviews.Read all reviews

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Helpful staff always there for you

Prompt response , helpful and friendly

Mrs Lynda Naughton-09 April 2026

They go above and beyond to help

Cruise nation, as always being top of my list they go above and beyond to help their clients I’ve always been happy with their staff… I have used CruiseNation many many times. They are good value for money and good quality and you feel comfortable...

Mrs Yvonne Lawler-09 April 2026

Helpful lady.

Very rapid and organised. Lady ws friendly and helpful. She spoke very vkearly

Mrs Carol Donnelly-06 April 2026

Top class service and customer service.

Polite mannerly interested in us. Very knowledgeable and helpful. A pleasure to talk to

Mr martinTodd-05 April 2026

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Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA