A hot spring with in the Thermal Park of Lake Garda

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Booking a Virgin cruise.

Zoe provided an excellent service. She was very knowledgeable and had a very pleasant manner, and guided us to the holiday we wanted

Mr David Harris-25 August 2025

Middle east cruise, on norwegian sky

From start to finish Kayleigh was superb, she talked us through the process explaining everything we needed to know, she is very proficient at her job, not only did help myself and my husband, but also helped our australian friends, who were also very impressed...

-22 August 2025

Marvelous service

Kaylie was so helpful and efficient as well as being pleasant.

-21 August 2025

Great deal and knew the details of what to book

Friendly informative and an expert in cruise Bookings. Mary knew all the answers. Booked at a price discounted to Virgin Voyages direct..and Mary even managed to sort an upgraded cabin and some free on board spend. Perfect. Highly recommended.

Mr P.B-21 August 2025

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