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How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Service was very good, sales rep was helpful, and gave advice, for us to be happy and book cruise.

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Great experience!

Amazed that I got through so quickly on the phone and the lady was extremely helpful with booking the cruise. I wouldn't hesitate to use cruise natation again!

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Great Service

Brilliant. Urgent, professional, helpful and great value for money.

Mr Paul Knott-16 January 2026

Dealt with my request efficiently.

Prompt response and got me the cruise I wanted. Scott was very helpful.

Mrs Patricia Freeman-16 January 2026

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