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Knowledge Base / 
Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
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Independent Service Rating based on 11,530 verified reviews.Read all reviews

Award

Fantastic service and holiday

Great service, very responsive and secured a fantastic price putting together a bespoke holiday of our dreams.

Mr James Rogers-09 January 2026

Great Holiday packages

Excellent service, excellent packaged holidays at excellent prices.

Mr Malcolm Bagguley-09 January 2026

Excellent service from Zoe

Mr Derek Tilbury-09 January 2026

Highly recommended

Our go to cruise deals - excellent deals great customer service and communication Highly recommended

-09 January 2026