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Knowledge Base / 
Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,795 verified reviews.Read all reviews

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Very professional service

Very professional

Mrs Patricia Hirst-25 May 2026

Easy Booking on phone

Zoe Bizna helped me with the booking

Mrs Minal Shah-24 May 2026

Excellent all round.

Very good all round. Staff very helpful.

Mr Nigel Pritchard-Jones-19 May 2026

Absolutely Outstanding

Pierre making the whole process completely stress free. Absolutely fantastic service and genuinely helpful.

Mrs Leung-19 May 2026