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How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,625 verified reviews.Read all reviews

Award

Fantastic service and not pushy thank you. And wished Wrexham good luck.

Great service from Scott Very patient with me and lots of advice on trains and buses. We have never been to Canada before and he was very helpful telling us something about Canada. We are really looking forward to our cruise and stay holiday. Thank...

Mrs Karen Bishop-16 February 2026

Cruise and stay holiday

Telephone answered very quickly, very helpful , booked cruise and stay , all questioned dealt with would recommend

Mrs Judith Tebbutt-14 February 2026

Very efficient, helpful and slick.

Mrs Joanne Heather-16 February 2026

Excellservice from Scott in booking our Bucket list trip to the PanamaCanal

Excellent conversation with Scott to book our Bucket list trip to the Panama canal. He was really helpful booking our cabin and getting the exact flights and upgrades. Really appreciated his help so a big thank you!

-15 February 2026

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Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA