A hot spring with in the Thermal Park of Lake Garda

Knowledge Base / Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

Related Articles

How to Cancel Your Holiday

Can't find what you're looking for?

Use the search or browse by category

Average Customer Rating:
4.9/5|
Feefo logo

Independent Service Rating based on 11,367 verified reviews.Read all reviews

Award

Always great deals

I always receive excellent service. All the staff are very knowledgeable and listen to your needs so they can offer you the best deals.

Mr Christine Raby-09 October 2025

Great service as always

I have made several bookings with Cruise Nation always at great prices and everyone with a different consultant. Nothing is ever too much trouble trying to sort out our booking, which is never simple. Charlene was fantastic even providing me with a slightly different quote...

Ms Linda Simms-06 October 2025

Cruising decisions made easy

Excellent service from a well informed friendly and professional sales person from Cruise Nation Mary Issacs.An easy decision for us from the information and price provided.

Mr Charles Rowe-02 October 2025

Terrific!

Excellent Service with very knowledgeable and helpful staff.

Mr Toni Rauch-28 September 2025

ABTA & ATOL protected

© 2025 Cruise Nation cruisenation.com is a trading name of Really Great Cruises Ltd and is registered in England and Wales with registered number 06908517.Package holidays are sold by Cruise Nation as an agent for Hays Tour Operating Limited, ATOL 10531.

Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA