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Knowledge Base / 
Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 12,004 verified reviews.Read all reviews

Award

Fantastic Service & Uncovered Details

This was my first time using cruise nation and i must say I was impressed. I spoke to agent named Zoe and she was excellent, I will tell you why I have said this First she asked for my details and the Cruise I was...

Mr Robert Williams-20 August 2026

Easy booking

Booking very easy. No hard selling. Straightforward.

Mr Richard Salliss-21 August 2026

Scott was excellent 👍

Mrs Paula Mills-23 August 2026

Representative was very knowledgeable and took me through the booking process quickly. Very good

Mr William Shaw-23 August 2026