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Knowledge Base / 
Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,462 verified reviews.Read all reviews

Award

Simply the best

We'd never book our cruises with anyone else. It's our one-stop-shop for all things cruise.

Mr Paul Calvert-24 November 2025

First class

Excellent service, very helpful, can’t praise them enough.

Malc-22 November 2025

Great customer service

Quick efficient service! Also the cheapest on the market!

Ms Emma Dalton-22 November 2025

Very impressed with cruise nation

Booked on line was so straight forward and easy with no problems, confirmation came through my email within 2 hrs so impressed would definitely book with them again.

Mr Stephen Harrison-21 November 2025