Customer Feedback

Impressed so far

All good so far with booking and was very happy with Pierre as I was trying to change some bits about. Early signs very impressed

Trusted Customer - 16 March 2026 - Spain (Cruise)

Customer support during Middle East conflict could be better.

Service from Cruise Nation’s sales team is impressive. However, service from customer service and booking management teams is a bit hit and miss. Due to the current conflict in Middle East, we had to risk our flight via Dubai and wanted to reschedule our flight and cruise with NCL. It was a stressful situation and information wasn’t very clear. At the end we managed to reschedule our holiday on the day of departure but it wasn’t a pleasant experience. Would encourage them to be open and clear with cancellation process to customers at the outset.

Govind Sriharan - GBR - 15 March 2026 - Australia (Cruise)

Got there eventually

Firstly my impression of Cruise Nation was not good as I had an online Chat with an agent and eventually my call was ended abruptly and not all my questions answered. I thought they would have phoned me but no . I phoned again name in queue asked for call back. I received a call back from a different person I think was called Kaiyle who was most helpful and pleasant I got all the answers I needed and proceeded to book the holiday . It makes such a difference when you get someone who knows their job and gives you confidence in booking.

Trusted Customer - 15 March 2026 - United States (Cruise)

I had a few options that needed whittled down and we needed flights out of Dublin - Kayle was excellent

Trusted Customer - 16 March 2026 - Portugal (Cruise)

Friendly Service

Friendly service Answering questions quickly Great deals

Mrs Margaret Paterson - GBR - 16 March 2026 - Spain (Cruise)

Good holiday company and service

Reasonably priced holidays and good phone manner and helpful when booking holidays or asking a question

Trusted Customer - 16 March 2026 - Norway (Cruise)

Super Service

Very very helpful and patient. Charlene was amazing looked at lots of different options for me. Was really patient going through all the details felt very confident

Trusted Customer - 16 March 2026 - Spain (Cruise)

Cruise on Fantasia

Excellent very helpful service from Zoey. very polite lady, and nothing was too much bother for her. She kept me updated with all the information.

Mrs Dorothy Brown - GBR - 16 March 2026 - Spain (Cruise)

As always another excellent service, and another bargain price cruise. We have always used Cruisenation for booking and will continue to do so

Mr Robert Craven - GBR - 16 March 2026 - Spain (Cruise)

Trusted Customer - 16 March 2026 - United Kingdom (Cruise)