image

Knowledge Base / 
Cruise Nation Information

How to Cancel Your Holiday

In order to cancel your Cruise Nation holiday, we must receive a request from the lead passenger in writing stating your booking reference number.

Please either e-mail cancellations@cruisenation.com or write to us at the following address: Cancellations Department, Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA

Can't Find what you're looking for?

Use the search or browse by category

Average Customer Rating:
4.9/5|
Feefo logo

Independent Service Rating based on 11,656 verified reviews.Read all reviews

Award

Very helpful whilst booking our cruise

Service was very good by Kayleigh whilst booking our cruise. We aren’t cruising until February 2027 so we haven’t had much contact as yet, but so far so good whilst booking our cruise.

Miss Susan Cook-27 February 2026

A1****

My family and I use this company alot ,there website is more simple and transparent to use than the rest , the only one constructive criticism is they should use cookies ,so the site remembers your search if you go off then come back on...

Mr Shane Keegan-27 February 2026

Very satisfied

Great Company, good service no fuss, very helpful

Mrs Veronica Heap-27 February 2026

10/10

All initial enquiries dealt with efficiently and it was so easy to make our booking even though we changed flights and wanted to upgrade. The stand out so far has been how quickly the admin team have responded to me since booking. I have made...

Mrs Karen Moss-27 February 2026