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Knowledge Base / 
Cruise Nation Information

How to Cancel Your Holiday

In order to cancel your Cruise Nation holiday, we must receive a request from the lead passenger in writing stating your booking reference number.

Please either e-mail cancellations@cruisenation.com or write to us at the following address: Cancellations Department, Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 12,022 verified reviews.Read all reviews

Award

Always good service and prices from Cruise Nstion

Another great booking experience with cruise nation. Thanks Tracy for your help in securing our holiday at a great price.

Linda -31 August 2026

Excellent service

Great customer service and always professional and helpful. Assistance was offered on the questions I answered in relation to rooms and accesibility.

Mrs Diane Hughes-27 August 2026

Brilliant service

We received exceptional service from Kerry Phillips-Hill as always. One quick phone call and our booking was complete.

Mrs Julie Cope-27 August 2026

Extremely helpful, very pleasant staff, quick to respond.

Mr David Crawford-28 August 2026