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Knowledge Base / 
Cruise Nation Information

How to Cancel Your Holiday

In order to cancel your Cruise Nation holiday, we must receive a request from the lead passenger in writing stating your booking reference number.

Please either e-mail cancellations@cruisenation.com or write to us at the following address: Cancellations Department, Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,601 verified reviews.Read all reviews

Award

Great customer seevice

Shirley’s customer service is always 10/10. Always able to get the best price possible and ensures that we can use out MNVV on each voyage. Third time booking and will definitely book again in the future

Mr Nathan Brodie Kenny-10 February 2026

Flawless customer service and excellent prices

No waiting on hold, just hit the button and someone calls you back. No trying to upsell things you don't want and cheeper than anyone else!

Mr OG-09 February 2026

Best Cruise Agents

After my cruise was cancelled Cruise Nation were brilliant in getting me a replacement cruise and returning all monies paid back to us .

Mr Kevin Millward-08 February 2026

Great

Fast efficient very helpful service with great staff

Mr Steven Riley-08 February 2026

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© 2026 Cruise Nation cruisenation.com is a trading name of Really Great Cruises Ltd and is registered in England and Wales with registered number 06908517.Package holidays are sold by Cruise Nation as an agent for Hays Tour Operating Limited, ATOL 10531.

Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA