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Knowledge Base / 
Cruise Nation Information

How to Cancel Your Holiday

In order to cancel your Cruise Nation holiday, we must receive a request from the lead passenger in writing stating your booking reference number.

Please either e-mail cancellations@cruisenation.com or write to us at the following address: Cancellations Department, Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA

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Average Customer Rating:
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Independent Service Rating based on 11,549 verified reviews.Read all reviews

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Great Service

Brilliant. Urgent, professional, helpful and great value for money.

Mr Paul Knott-16 January 2026

Dealt with my request efficiently.

Prompt response and got me the cruise I wanted. Scott was very helpful.

Mrs Patricia Freeman-16 January 2026

Best around

Scott was brilliant. Got me everything I wanted and needed at a better price than NCL direct. He was quick with his email responses and got the booking finalised quickly and efficiently. 2nd time I’ve used cruise nation and both occasions they have been impeccable...

Mr James Lee-13 January 2026

Plain sailing

Very knowledgeable adviser who tailored our trip perfectly.

Mr Richard Dring-13 January 2026

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© 2026 Cruise Nation cruisenation.com is a trading name of Really Great Cruises Ltd and is registered in England and Wales with registered number 06908517.Package holidays are sold by Cruise Nation as an agent for Hays Tour Operating Limited, ATOL 10531.

Cruise Nation Global HQ, Suite C4, Castle Court, Conwy House, Phoenix Way, Swansea, SA7 9LA