A hot spring with in the Thermal Park of Lake Garda

Knowledge Base / Booking Information / Medical Information

What if I Require Mobility Assistance on My Holiday?

If you require any additional assistance whilst on holiday, please advise your reservation agent at the time of booking. If you have not done this, please contact our Customer Service team as soon as possible so we can make the necessary arrangements for you. If you need to travel with a wheelchair, we will need to know whether the battery is a dry or wet cell, whether its collapsible or not, the weight, and the dimensions.

Customer Service team 01792 705 301

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,426 verified reviews.Read all reviews

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Cruise nation

Phone calls were efficient and gave all details needed but changed mind on cruise and ended up booking online as after 6pm sunday when booked

Mrs Dawn Broadley-04 November 2025

Great service!!!

Excellent communication. Speedy replies and good information. Scott was very knowledgeable and provided reply to.emails at all times!!

Mr Keith Hennelly-03 November 2025

Marvellous efficiency

Excellent efficient helpful. Mary was wonderful. She was very patient with me keep changing the instructions. She was brilliant.

Mrs Margaret Collick-30 October 2025

Great service

Very helpful and knowledgable . Mary was my advisor and she was brilliant .. explained everything thoroughly

Mrs Wendy Weedall-30 October 2025