A hot spring with in the Thermal Park of Lake Garda

Knowledge Base / Booking Information / Medical Information

What if I Require Mobility Assistance on My Holiday?

If you require any additional assistance whilst on holiday, please advise your reservation agent at the time of booking. If you have not done this, please contact our Customer Service team as soon as possible so we can make the necessary arrangements for you. If you need to travel with a wheelchair, we will need to know whether the battery is a dry or wet cell, whether its collapsible or not, the weight, and the dimensions.

Customer Service team 01792 705 301

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Average Customer Rating:
4.8/5|
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Independent Service Rating based on 11,346 verified reviews.Read all reviews

Award

Good Service

Excellent service, I explained everything I would like on our cruise and Charlene provided this all for a good price.

Joanna-20 September 2025

always great prices

easy online booking, always great prices , very helpfull staff with aftersales service ,i have booked many times with cruise nation who are my goto company for booking cruises.

Mr Andrew Mudway-20 September 2025

Booking a cruise

Website is excellent but certain deals can only be obtained by talking to the staff who are always friendly & helpful.

Mr Nigel L-19 September 2025

Top marks for Zoe!

Thoroughly enjoyed talking to Zoe our cruise helper. She was most kind and helpful In explaining different aspects of our upcoming cruise. She was very patient and understanding in explaining all the necessary details. She phoned back when she said she would and we successfully...

Wendy-18 September 2025