The Shanghai Skyline featuring the Shanghai Tower

Voluntary Change Request

HOW TO MAKE A CHANGE REQUEST

We know plans can change, we are here to make life plain sailing when it comes to changing your holiday with us, this page contains our change request form which will need to be completed in full so that we can process your request.

This form can only be used to change your holiday to a new date & sailing, it cannot be used for name changes or to make requests on your booking. Under the voluntary change policy, you can only change to a ship operated by the same cruise line you have originally booked.

We recommend you search our website so that you can find a suitable alternative holiday before you make your change request. if you already have a new holiday it will speed up the process if you include the unique smart code that can be found at the top of the details page on our website. If you do not have a smart code please include as much detail as possible in the ‘Any Other Information’ section of the form.

Once you have completed the form, hit send, this will deliver your request to one of our crew members who will process your request in accordance with the timescales set out below.

TIMESCALES

If you are due to travel within the next 28 days, your change request will be treated as high priority. If you are travelling outside of 28 days of departure, we will respond within 7 working days from the date of the request.

Please note, we are unable to make any date and ship changes to holiday departing within 17 days. If your holiday is due to depart within this range, Cruise Nation Terms & Conditions apply.

Our booking terms and conditions can be found by clicking this link.

WHAT HAPPENS ONCE I MAKE MY REQUEST

Whilst our crew members will do everything possible to meet your requests, please be advised we cannot guarantee all requests can be met. Your change request will be discussed with you fully before any changes are made, once you are happy with the alternative option we will go ahead and make the necessary changes and a new confirmation will be issued by us.

People

Contact Information

  • Please ensure that all details match those on your passport

  • If you are enquiring on behalf of someone else, please update details on the billing page

People

How can we help you?

  • Please ensure that all details match those on your passport

  • If you are enquiring on behalf of someone else, please update details on the billing page

VOLUNTARY CHANGE REQUEST FORM
To be used to amend or add to your existing booking. By ticking the relevant boxes, tell us what you want to add or amend to your booking?

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 579 verified reviews.Read all reviews

Award

Super experience

Very knowledgeable, no upselling, more than happy to provide alternative dates/flights Very helpful

Mrs Karen Hunter Roberts-11 August 2025

Excellent service

Excellent service give them a ring it’s much easier, saved ourselves £275 from our usual cruise provider, tried a few nobody beat there price and a discount on Southampton port parking , what’s not to like .

Mr Keith McCarthy-10 August 2025

Excellent service

The lady who helped me book my holiday was patient, helpful and took the time to make sure I had what I wanted.

Mrs Karen Williams-09 August 2025

For us two 9/10 for all of us 9/10

Very good to us both and checking all. Lisa did a good job for us and we told friends and they booked onto same cruise and the total going and booked with cruise nation is ten .

Mr Stephen Symonds-09 August 2025