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Knowledge Base / 
Useful Information

How to contact us

Ahoy there, savvy sailors! Already booked your dream holiday and need a bit of help? We’ve got you covered! Here’s how you can get the support you need:

enter image description here Self-Help Magic

Before you reach out, why not check out our Support Centre? It’s packed with answers to all sorts of questions, and you might just find what you’re looking for in no time!

enter image description here Manage My Booking

Want to check out your documents or make payments on your booking? No problem! Simply click on the relevant link below to access your booking.

enter image description here Live Chat

If you still need assistance, our live chat is ready to help! Look for the red “LIVE CHAT” circle on your screen. If an agent is available, they’ll be there to assist you.

enter image description here Phone

Want to talk to a real person? We’ve got you! You can speak to one of our lovely crew members by calling 01792 705301 between 9am & 6pm, Monday - Saturday.

enter image description here Email

Prefer to put it in writing? That’s easy

Click HERE to visit our enquiry page, enter your details, select your question from the drop-down menu, type out your message and send it our way.

A member of our friendly crew will get back to you just as soon as they can.

We’re here to ensure your holiday is smooth sailing from start to finish!

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,656 verified reviews.Read all reviews

Award

Very helpful whilst booking our cruise

Service was very good by Kayleigh whilst booking our cruise. We aren’t cruising until February 2027 so we haven’t had much contact as yet, but so far so good whilst booking our cruise.

Miss Susan Cook-27 February 2026

A1****

My family and I use this company alot ,there website is more simple and transparent to use than the rest , the only one constructive criticism is they should use cookies ,so the site remembers your search if you go off then come back on...

Mr Shane Keegan-27 February 2026

Very satisfied

Great Company, good service no fuss, very helpful

Mrs Veronica Heap-27 February 2026

10/10

All initial enquiries dealt with efficiently and it was so easy to make our booking even though we changed flights and wanted to upgrade. The stand out so far has been how quickly the admin team have responded to me since booking. I have made...

Mrs Karen Moss-27 February 2026