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Knowledge Base / 
Useful Information

How to contact us

Ahoy there, savvy sailors! Already booked your dream holiday and need a bit of help? We’ve got you covered! Here’s how you can get the support you need:

enter image description here Self-Help Magic

Before you reach out, why not check out our Support Centre? It’s packed with answers to all sorts of questions, and you might just find what you’re looking for in no time!

enter image description here Manage My Booking

Want to check out your documents or make payments on your booking? No problem! Simply click on the relevant link below to access your booking.

enter image description here Live Chat

If you still need assistance, our live chat is ready to help! Look for the red “LIVE CHAT” circle on your screen. If an agent is available, they’ll be there to assist you.

enter image description here Phone

Want to talk to a real person? We’ve got you! You can speak to one of our lovely crew members by calling 01792 705301 between 9am & 6pm, Monday - Saturday.

enter image description here Email

Prefer to put it in writing? That’s easy

Click HERE to visit our enquiry page, enter your details, select your question from the drop-down menu, type out your message and send it our way.

A member of our friendly crew will get back to you just as soon as they can.

We’re here to ensure your holiday is smooth sailing from start to finish!

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Average Customer Rating:
4.9/5|
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Independent Service Rating based on 11,553 verified reviews.Read all reviews

Award

Cruise Deal

Service was very good, sales rep was helpful, and gave advice, for us to be happy and book cruise.

Mr Thomas Kelly-19 January 2026

Great experience!

Amazed that I got through so quickly on the phone and the lady was extremely helpful with booking the cruise. I wouldn't hesitate to use cruise natation again!

Mrs Jane Hunt-18 January 2026

Great Service

Brilliant. Urgent, professional, helpful and great value for money.

Mr Paul Knott-16 January 2026

Dealt with my request efficiently.

Prompt response and got me the cruise I wanted. Scott was very helpful.

Mrs Patricia Freeman-16 January 2026