How To Make A Complaint?

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How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:4.9/5|
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Good experience

Nick, was very affable and helpful. Got the booking completed relatively quickly

Graham W-10 October 2026

Best service

Excellent customer care I spoke to a lady and she answered and accommodated all my inquiry a d did my booking

Mrs Rowena Bravo-06 October 2026

Very happy cruiser.

Very efficient agent and professional was happy with cruise and price would recommend.

Mrs Clare Hornby-06 October 2026

Excellent service

Excellent service from Kerry

Mr Gary Smith-06 October 2026