How To Make A Complaint?

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How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

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Average Customer Rating:4.9/5|
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Independent Service Rating based on 12,168 verified reviews.Read all reviews

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Good company

Always book with Cruisenation as they give good service good feedback and always ready to help

Mr Colin West-09 November 2026

Trustworthy company

Have used cruise nation many times and feel each time we get excellent value and service

Mr David Allen-08 November 2026

Cruise Nation

As a first time cruiser I was unsure about the process. Lisa was amazing and talked me through it and what we like to do. Lisa sent me a few choices to pick from and tailored our fore coming cruise to us. We can’t wait...

Mrs Sandra Mundy-07 November 2026

Just review of booking so far

Knowlegable staff efficient booking service but just booked so can only base on that so far

Mr Graeme Foster-07 November 2026