How To Make A Complaint?

Knowledge Base / 
Cruise Nation Information

How To Make A Complaint?

Oh dear ? We understand that we can't please everyone (although we always do try our best). If you'd like to make a complaint, then please do so in writing. You can e-mail our customer relations department at customerrelations@cruisenation.com, or pop a letter in the post and send it to Cruise Nation, Customer Relations Department, Suite C4, Conwy House, Phoenix Way, Swansea, SA7 9LA.

Related Articles

How to Cancel Your Holiday

Can't find what you're looking for?

Use the search or browse by category

Average Customer Rating:4.9/5|
Feefo logo

Independent Service Rating based on 12,078 verified reviews.Read all reviews

Award

Successful booking

It was very good. Lisa was friendly, efficient and professional

Mr James Merrett-29 September 2026

MSC cruise

I thought it would be daunting booking a cruise but the gentleman i booked with was very reassuring and explained everything and put my mind at rest Thanks

Mr Wayne Griffiths-29 September 2026

Kaylee was amazing

I have never booked or been on a cruise before on Saturday evening we saw a cruise we liked and tried to book but had 2 failed attempts so we gave up Sunday morning I recieved a call from Kaylee who talked me through it...

Emma -28 September 2026

Great Price Cruise

Found a great priced Virgin Voyage cruise was pleased that flight luggage was included in the price. Process was simple.

Mr Neil Brimer-27 September 2026