How to contact us

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Useful Information

How to contact us

Ahoy there, savvy sailors! Already booked your dream holiday and need a bit of help? We’ve got you covered! Here’s how you can get the support you need:

enter image description here Self-Help Magic

Before you reach out, why not check out our Support Centre? It’s packed with answers to all sorts of questions, and you might just find what you’re looking for in no time!

enter image description here Manage My Booking

Want to check out your documents or make payments on your booking? No problem! Simply click on the relevant link below to access your booking.

enter image description here Live Chat

If you still need assistance, our live chat is ready to help! Look for the red “LIVE CHAT” circle on your screen. If an agent is available, they’ll be there to assist you.

enter image description here Phone

Want to talk to a real person? We’ve got you! You can speak to one of our lovely crew members by calling 01792 705301 between 9am & 6pm, Monday - Saturday.

enter image description here Email

Prefer to put it in writing? That’s easy

Visit our enquiry page, enter your details, select your question from the drop-down menu, type out your message and send it our way.

A member of our friendly crew will get back to you just as soon as they can.

We’re here to ensure your holiday is smooth sailing from start to finish!

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Average Customer Rating:4.9/5|
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Independent Service Rating based on 12,076 verified reviews.Read all reviews

Award

Kaylee was amazing

I have never booked or been on a cruise before on Saturday evening we saw a cruise we liked and tried to book but had 2 failed attempts so we gave up Sunday morning I recieved a call from Kaylee who talked me through it...

Emma -28 September 2026

Great Price Cruise

Found a great priced Virgin Voyage cruise was pleased that flight luggage was included in the price. Process was simple.

Mr Neil Brimer-27 September 2026

16/16 Well Done

So helpful, had a small glitch booking on line but a quick phone call sorted me out. Just made my 16th booking with them !!

Mr Robert Sherratt-26 September 2026

Great service

Charlie really knew what he was doing & had excellent customer service. He explained everything, double checked I understood what I had booked

Mrs Alison Jones-26 September 2026